Frequently Asked Questions

General Questions

What are barefoot shoes?
Barefoot shoes are designed to mimic the feeling of being barefoot while still offering some protection for your feet. They typically have a wide toe box, zero drop (flat sole), and a thin, flexible sole that allows your feet to move naturally.

What are the benefits of wearing barefoot shoes?
There are many potential benefits to wearing barefoot shoes, including improved balance, proprioception (body awareness), foot strength, and a more natural gait.

Are barefoot shoes right for me?
Barefoot shoes may not be for everyone. If you have any concerns about transitioning to barefoot shoes, it's always best to consult with a healthcare professional.

About Our Shoes

What type of leather do you use?
We use high-quality, ethically sourced genuine leather for our shoes. For more information on our sourcing practices, you can visit our Sustainability page.

How do your shoes fit?
Our shoes are designed to fit true to size. However, because they have a wide toe box, they may feel slightly roomier than traditional shoes. We recommend referring to our size chart and considering your desired level of fit (snug or loose) when choosing a size.

Are your shoes waterproof?
Genuine leather is naturally water resistant, but not waterproof. We recommend treating your shoes with a leather protectant to help repel water and stains.

Care and Maintenance

How do I care for my leather barefoot shoes?
To keep your shoes looking their best, we recommend brushing them regularly with a soft brush and treating them with a leather protectant every few months.

Can I wash my leather barefoot shoes?
It's generally not recommended to wash leather shoes in water. Spot cleaning with a damp cloth is usually sufficient. For more specific cleaning instructions, refer to the care instructions included with your shoes.

What happens if my shoes get wet?
If your shoes do get wet, allow them to air dry naturally away from direct heat.

Return & Refund Policies

What is your return policy?
We offer a 14-day return policy on unworn and undamaged shoes. For more information, please visit our returns policy page.

Can I return internationally?
Yes, returns are accepted from international orders, but please note you will be responsible for the return shipping cost.

General Return Information
• Products must be returned unused and undamaged in their original packaging to be eligible for return or exchange.
• We understand that sometimes things might not be perfect, and we're here to help! Before returning an item, please contact us. Your satisfaction is our priority and we'd be happy to work with you to find a solution.

Additional Notes
• For custom orders, due to the extensive time and effort invested in crafting each piece specifically for you, we are unable to accept returns. However, please don't hesitate to reach out to us with any questions or concerns you may have before placing your order.

Shipping Methods

Production and Shipping
• Our products are crafted with care in Turkey.
• We offer complimentary express shipping via DHL, TNT, UPS, or FedEx for orders delivered to the USA, UK, EU, and UAE.

Delivery Success
• To ensure prompt delivery, please provide clear and detailed information when entering your shipping address. We cannot be held responsible for delays or undelivered packages due to incorrect or incomplete address information.

Tracking Your Order
• Once your order ships, you'll receive a confirmation email containing a tracking number so you can easily follow your package's journey.

Estimate Shipping Time
The products will be shipped within 3-7 business days. Estimated delivery times are as follows:
• UK: 1-4 Days
• EU: 1-3 Days
• USA: 1-4 Days

Customs

International Customs Fees
• Please be aware that you may be responsible for customs fees upon receiving your order. These fees are determined by your country's import regulations and are beyond our control.
• We recommend familiarizing yourself with your country's customs policies before placing an order.
• Unfortunately, we cannot offer refunds for orders that are not collected due to unpaid customs fees.

Customs Clearance Assistance
• If you have any questions or require assistance with the customs clearance process, please don't hesitate to contact us. We'll be happy to help in any way we can.

If you don't see your question answered here, please feel free to contact us!