• Shipping Methods

    • Store Location: Turkey
    • Shipping Methods: DHL, TNT, UPS and FEDEX Express Shipping and Turkish Post Registered Air Mail
    • We have free DHL, TNT, UPS and FEDEX Express Shipping for USA, UK, EU and UAE. Shipments for all remaining countries are sent by Turkish Post Registered Air Mail.
    • Please specify your address information clearly and in detail. We are not responsible for shipments that cannot be delivered due to incorrect and incomplete address information.
    • When we ship your order you will receive an email by Etsy with the tracking number.

  • Customs

    • Buyers are responsible for customs fees. Please be aware of your country's customs policies for any customs duties that may occur.
    • We do not refund for items not collected due to customs taxes.
    • Do not hesitate to consult us for detailed information about customs clearance
    processes.

  • Estimate Shipping Time

    The products will be shipped within 3-7 business days. Estimated delivery times are as follows;

    Express Shipping Estimate Dates
    UK ( 1-4 DAYS)
    EU (1-3 DAYS)
    USA (1-4 DAYS)

    Standart Shipping Estimated Dates
    Greenland (7-25 DAYS)
    Japan (7-25 DAYS)
    Korea (7-25 DAYS)
    Malaysia (7-25 DAYS)

  • Refunds and Exchanges Policies

    • We do not accept returns about heel height.
    • In the return of the products, the shipping fee is always paid by the buyer.
    • In order for the products to be returned or exchanged, they must be sent unused and undamaged in the box in which they were delivered.

    # We produce our shoes for your custom order, we spend long hours on each item to achieve the highest quality and ship it by express shipping to deliver it to you in the fastest way. For these reasons, accepting returns is very costly for us. So we can offer different solutions to suit your needs.

    PLEASE CONTACT US BEFORE YOU DECIDE TO RETURN YOUR ITEM

    Return and Refund Policy 
  • Size Guide and Measurement

    • In order to properly measure your foot, we recommend that while standing, place your foot on a blank piece of paper, trace the outline of your foot, then measure the length of the outline. Please note if you plan on wearing sock, it is important to do this process with the sock on.
    • We are using European sizing for all our footwear. For a more accurate sizing, you may measure your foot using the suggested method.
    • If your foot is "Narrow", please choose a size of small one.
    • Your foot size may vary depending on your foot shape and width. If you are unsure what size you should order, feel free to contact us, and we will do our best to help narrow down the right size for you.

    Size Guide 
  • Gift Wrapping and Packaging

    • Our products are delivered to you in their original boxes, clean and safe.
    • If a gift wrapping is requested, you can get the product with a gift package.
    • Marking as a gift does not mean gift wrapping. When you mark it as a gift, it only writes gift on the packing slip.
    • The price tag is very necessary for the product to pass through customs and reach you. In any case, a commercial invoice will be issued and placed on the product stating its price.

  • The Beauty of Imperfections

    • Please understand that all shoes in my store are handmade, and handmade items, by nature, have imperfections. Although we are thorough, there are inconsistencies based on the creative nature, each item will look slightly different from the next.
    • Our items have natural and unique imperfections. Our items are workshop produced and our process is genuine and full of love and care.
    • Each product is handmade, hence may feature slight flaws. These small imperfections are not attributed to a manufacturing flaw but to the uniqueness and quality of the product, entirely handmade.
    • Product color may slightly vary due to photographic lighting sources or your monitor settings.

  • Customizations

    • We do not paint the products, so we do not have color options that are not listed.
    • Our shoe molds are produced according to certain heel lengths, so heel length cannot be customized.

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